Delivery and Refunds Info
We are THE BLACK EARS - BURCU YILDIZ KARAKULAK and we operate the Website. We are a company registered in Turkey and our registered office is at 349 Street, No 33, D 2, Izmir, 35210. Our VAT number is 32044268818..
The Black Ears (“TBE”) collects important customer information in an effort to enhance and personalize your shopping experience. This information allows us to communicate with our customers about our products, services and promotions.
TBE uses UPS and affiliates of UPS to ensure the best possible delivery service is available to our customers.
All delivery times are estimates depending on the particular service used. These may vary depending on external factors and should be taken as approximate times only.
In order to provide the most affordable shipping rate for our international customers, all international standard deliveries are shipped without tracking service outside the TR at the moment. We are sorry for the inconveniences caused.
If you place your order before 12 noon Monday to Thursday, you will receive it the next day. If you place your order after 12 noon on a Thursday or in the weekend, it will be delivered on Tuesday. Please note we do not deliver on Bank Holidays so your order will be delivered 2 working days later.
For international orders delivery costs do not include duty and custom charges, you may (but not necessarily) be required to pay additional domestic sales taxes on receipt of delivery. Additional charges for customs clearance must be accepted by the recipient. We have no control over these charges and they are a reflection of the customs and policies held by the final destination country, this has no relation to TBE. Policies for customs vary from country to country; you may want to contact your local customs office for further information prior to ordering. In the event that you wish to return your item TBE is unable to refund import duty and local sales taxes.
Please note no tracking information can be provided for international orders. If you wish to have your order tracked or sent via a different postage method this will be at the customers expense. Please contact us at [email protected] for details.
All prices include VAT for all customers.
When you place an order, submit your account information or participate in TBE promotions or surveys, our Site collects your personal information such as your name, e-mail address, mailing address and payment information (credit card numbers and banking accounts). Negative will use your information collected online to process and fulfill your order. Additionally, your e-mail address may be collected at various points within the Site (including when you place an order with us) so that we can send you any necessary e-mail messages related to your order, such as order and shipping confirmations.
In addition, we maintain a record of your purchase history, product interests, and whatever other membership details that might enable us to improve your shopping experience. Analytics such as Site use and traffic patterns are also considered to help us improve the design of our website, the products we make and exclusive services we offer. At TBE, we understand and recognize that we must maintain and use customer information responsibly.
Please note: You are not required to submit any information to our Site. However, without providing the requested information, you may be unable to access certain features of our Site, including viewing our showroom, placing an order or logging into any other TBE membership-related services.
ADDITIONAL MEANS OF OBTAINING INFORMATION
As you navigate our site, your preferences are remembered through the temporary use of “session” cookies. Cookies enable our systems to gather information about your browser as well as monitor the navigational patterns you take while browsing the site. We may also use technologies such as our own cookies to provide you with enhanced online display advertising tailored to your interests. Site users have the option to accept or disable cookies at any time through their browsers. If you choose to disable your cookies, your user experience may be limited.
Web data is collected to monitor user trends on our Site. Analytical data such as hits to our server, traffic patterns and page views shows us where our audience is coming from and how they interact with us online. This type of collected information does not personally identify specific Site users.
INFORMATION SHARING WITH OUTSIDE PARTIES
TBE may also share your personally identifiable and/or your non-personally identifiable information, including your name, address, email address, and any transactions you conduct on our Site or offline with us with a third-party advertising partner and its service providers in order to deliver you advertising tailored to your interests when you visit certain other websites. Our advertising partner makes the data we provide anonymous.
TBE will never rent or sell your e-mail address. We do not share credit card information with third parties except for the purpose of processing your order payment and as required by law. If for any reason you choose to access a third party website linked to our Site, you do so at your own risk. We are not held responsible for how these outside parties collect, use, protect or disclose the information you provide them.
Theblackears.com is intended for users who are 18 years of age and older. If you are under the age of 18, you are not permitted to submit any personal information to us.
We employ top physical, electronic, and administrative safety measures to assist us in protecting your personal information and credit card data. These safeguards help us to prevent fraud and unauthorized access as well as maintain data accuracy. In addition, we use professionally reasonable efforts to block access to your personal information from TBE employees and corporate partners to ensure your personal information is always kept safe.
MODIFICATION OF POLICIES
How to Contact Us
Returned items must comply with our returns policy:
Items must be returned unworn, undamaged and unused, with all tags attached and the original packaging included.
Footwear and accessories must be returned with the original branded boxes and dust bags, where provided, and placed inside a protective outer box for shipping.
When trying on footwear, please take care not to mark the soles or damage the shoe box.
If an item has a Farfetch security tag or brand tag attached, it must be returned with the tag in its original position.
Beauty and cosmetic products must be returned unopened and unused, with the seals of any packaging still intact.
Hosiery, lingerie and swimwear items must be returned with the hygiene seals attached and in unopened and undamaged product packaging, where applicable.
Lingerie and swimwear must only be tried on over your own undergarments. We will not accept any returns that have been worn or are soiled.
Jewellery must be returned in the same condition it arrived in, including all branded packaging and documents provided with it.
Please take care when trying on your purchases and return them in the same condition you received them. Any returns that do not meet our policy will not be accepted.
If you processed your order through guest checkout please contact our friendly Customer Service to start your return.
Free Returns Pick Up We are pleased to offer a free returns collection service to all customers for any purchases that meet our Returns Policy.
Your returned item must arrive at the brand it was ordered from no later than 14 days after your delivery date. We recommend that you book your return pick-up within 7 days of your delivery date to ensure that it arrives at the relevant address within 14 days.
TBE takes your privacy seriously. When connecting with us, we want our customers to feel confident that their personal information and credit card data is protected. Just as we are dedicated to bringing you the very best products, we are equally committed to providing our customers with a safe and secure shopping experience. The personal information we collect from our Site helps us better understand the interests of our audience in an ongoing effort to bring you improved service.
If you have questions or suggestions regarding our privacy standards please email [email protected].
Head Office:BURCU YILDIZ KARAKULAK - THE BLACK EARS 349 SOKAK NO33 D:2 35150 IZMIR